Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Change-of-Mind Returns

The Perg Model 1 is a significant piece of training equipment, and we encourage you to experience it before ordering where possible. You can try the Perg at selected Race Ready events or book a demo with us to make sure it’s the right fit for your training.

To be eligible for a change-of-mind return, your item must be unused and in the same condition that you received it, with all original components, accessories and packaging included. Ergometers must be unassembled and returned in their original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at marketing@racereadysports.com with your order number and reason for return. Please do not ship items back without first receiving return authorization from Race Ready Sports.

Customers are responsible for return shipping costs for change-of-mind returns. For large equipment, including ergometers, please contact us so we can help arrange the return. Standard courier services may not be suitable for oversized equipment, and return freight costs are the responsibility of the customer.

We do not charge a restocking fee. However, if a change-of-mind return is received used, damaged, incomplete, assembled or without its original packaging, the refund may be reduced to reflect any loss in value, or the item may not be eligible for return.

Original shipping charges are non-refundable for change-of-mind returns.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if your item is defective, damaged on arrival or if you receive the wrong item. For shipping damage, please contact us within 7 days of delivery where possible so we can address the issue promptly.

The conditions for change-of-mind returns above do not apply in the same way to defective or damaged products. For example, assembling or using an item before discovering a defect does not automatically make it ineligible for support.

If an item is defective, damaged on arrival or incorrectly shipped, Race Ready Sports will cover the applicable return shipping costs.

For products lost or damaged during delivery, please contact the carrier first, as they will have the most immediate information about your shipment. Please also contact Race Ready Sports so we can help facilitate or escalate the issue with the carrier.

Pre-orders and Deposits

A 5% deposit is required when placing a Perg Model 1 pre-order and secures your place in the production queue.

Your deposit is refundable until we confirm your order for production. We will notify you by email when your order has been confirmed for production. Once that confirmation has been sent, your deposit becomes non-refundable.

Under our current pre-order process, the remaining 95% balance is charged at fulfilment. Your order must be paid in full before it can be shipped.

Estimated production and delivery timelines will be communicated when ordering and are estimates only. We'll keep you updated if there are material changes to the expected timeline.

Exceptions / Non-Returnable Items

Gift cards are final sale and cannot be returned.

Any other products identified as final sale or non-returnable will be clearly identified before purchase.

Please contact us before ordering if you have any questions about whether an item is eligible for return.

Exchanges

For accessories, the fastest way to exchange an item is to request a return and place a new order once your return has been accepted.

For ergometers or other high-value equipment, please contact us directly at marketing@racereadysports.com and we'll work with you personally to find the right solution.

Exchanges requested within the 30-day return period are subject to product availability.

Refunds

We'll notify you once we've received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days after your return has been received and inspected.

Please remember that your bank or credit card provider may require additional time to process and post the refund.

Original shipping charges and return shipping costs are non-refundable for change-of-mind returns. If your item was defective, damaged on arrival or incorrectly shipped, Race Ready Sports will cover the applicable return shipping costs.

If more than 15 business days have passed since we've approved your refund, please contact us at marketing@racereadysports.com.

Contact Us

If you have any questions about a return, exchange or refund, please contact us:

Race Ready Sports Inc.
Email: marketing@racereadysports.com
Phone: 647-849-0178